Chalk pencil5/8/2023 ![]() Store Credits are valid for 12 months from the date of exchange.in original packaging so they are able to be resold. Goods must be in merchantable quality i.e.Proof of purchase must be provided by the customer.Exchanges are not available for the following products: individual pens & markers, paint, sprays, face paints and books, unless they have an unbroken seal to prove they have not been used.If you have changed your mind about a product purchased at Art Shed Brisbane (not online) you can exchange the product for store credit or other items. Exchanges for change of mind (In-store only): Please choose items carefully as we do not provide refunds for incorrect choice or change of mind for in-store purchases. Once we receive the goods, you will receive your refund via your original payment method within 14 working days. Once a return has been approved, we will organise the return of the goods (in the case of faulty goods, Art Shed Brisbane will be responsible for return postage costs). Please email Art Shed Brisbane prior to returning the goods and provide the following: invoice number product name reason for refund request submit an image if possible include all your contact details). There is no time limit for the return of goods which meet the criteria listed above under ‘When are customers entitled to a refund’. Bank statement showing transaction total and date of purchase.Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following Proof of Purchase documents: ![]() If they are unable to prove from whom and when the item was purchased.If a customer knew, or should have known about a fault when the goods were bought, for example when sold as ‘damaged’ or seconds.This includes when a customer has found a cheaper product elsewhere, has bought a gift that is unsuitable, or their circumstances have changed and they no longer require the goods. When they changed their mind about a product.When are customers not entitled to a refund? Under these circumstances, customers may negotiate with staff so an appropriate solution is found such as repair, replacement or refund. Does not match the sample or description the customer was shown.Does not do the job that the customer was led to believe it would do.Has a fault that the customer did not know about at the time of purchase.Please choose items carefully as we do not provide refunds or exchanges for incorrect choice or change of mind for online purchases. If you have any concerns or questions, don't hesitate to contact as at or by mail at Factory 5 Designs, 300 Powell Avenue, Unit 212, Ottawa ON K1S 5T3, Canada "Close (esc)"(please scroll down for our In-store Purchases refund policy) Change of mind If you have not received your item within the allotted shipping period please contact us via email to initiate a refund.Once we have received the returned item your refund will be issued.Please note customer will incur the shipping costs To initiate a return or exchange, please complete the following: Returned items must have no visible signs of wear or use.Returned items must have tags still on and be returned in original packaging.Please note the following exceptions to our return and exchange policy: You can return your product for store credit, a different product, or a refund to the original payment method. If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order. RETURN AND REFUND POLICIES PERTAINING TO PHYSICAL GOODS Due to the nature of digital products any and all PDF files are not eligible for return or refund. Our PDF patterns are instant download items. RETURN AND REFUND POLICIES PERTAINING TO DIGITAL FILES Please take a moment to familiarize yourself with our shop policies prior to placing your order. Thank you for shopping at Factory 5 Designs.
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